SR Response: Transforming the Connections Experience

On 25 September 2026, Ofgem launched its consultation on Transforming the Connections Experience, seeking views on proposed regulatory requirements, minimum service standards and customer protections to improve the process of obtaining a connection as part of the wider Connections End-to-End (E2E) Review process. 

Scottish Renewables and RenewableUK, in one of two joint consultation responses submitted as part of the E2E Review, support the objective of improving the transparency, consistency and overall customer experience of the connections process. Our response emphasises that robust service standards and effective customer protections are essential to building confidence in the connections system and supporting the timely delivery of projects. We also highlight the importance of ensuring that new requirements improve customer outcomes without creating unnecessary comlexity, cost or delay for renewable energy developers and investors.